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FAQ

Frequently Asked Questions:



What are some benefits to using a stylus?

Our styli offer a noticeably smoother glide over your screen than your finger, which speeds user-device interaction. Stylus tips also have a smaller surface area than most fingers, which improves accuracy. Using a stylus also gets the bulk of your hand out of the way of your screen allowing for a less obstructive view of your work. Finally, styli lessen the frequency and need of screen cleaning as they help protect screens from annoying smears, scratches and fingerprints.


Which type of stylus tip will work best for me?

This often depends on your budget and which activities you plan to perform with your stylus. Most of the capacitive styli we carry feature one of the following three tips.

“Soft Touch” Tips are made from a smooth black silicone. These greatly improve the glide and accuracy of most activities including tapping and scrolling.

“Precision Touch” Tips are made of a smooth micro knit nylon mesh. While these can be a bit more expensive, they offer the finest precision available and glide effortlessly across the screen. This tip is professional grade and preferred by those who use their device for detailed work such as drawing, sketching, note taking or handwriting.

 

"Transparent Disc" tips are clear and specially coated to make sure they glide effortlessly on your screen. These styluses have ultra precision and are typically used by Artists or Industry Professionals that require the ability to capture the most precise of movements on their device.


Which stylus is compatible with my device?

“Capacitive Touch Screen” Devices are designed to require skin contact (usually a finger) in order to operate. This design requires capacitive stylus tips to be the approx. thickness of a small fingertip in order to allow their touch to register on the screen of a capacitive device. We find that many frustrated consumers are in search of finer tips for more detailed work. These don't exist due to screen compatibility. However, it is actually not the size of the tip but rather the type of tip that will help achieve greater control and precision. We suggest our “Precision Touch” line for this purpose.

“Resistive Touch Screen” Devices are designed to require greater contact pressure through the use of a hard plastic, fine-tip stylus or sometimes even a fingernail. These devices usually include a stylus with purchase because the device is difficult or impossible to use without one. Examples of a resisitive device might be a Palm Pilot, Nintendo DX gaming system, a Credit Card Terminal, etc.

We currently specialize in capacitive styli so the only resistive styli we carry are also capacitive but offer a “multi-device” dual function (capacitive tip on one end and resistive tip on the other).

Still not sure if your device has a capacitive or resistive screen?
A good rule of thumb is to ask yourself:
“Can I use my finger to interact with my device?” - If so, your screen is capacitive.
“Does my device require a hard plastic stylus?” - If so, your screen is resistive.

 

I have a screen-protector, will my stylus work?

Yes it will. All our styluses should work with any screen protector. Some of our "Professional Grade" styluses like the Dagi or Craftsman models use pressure sensitivity may, work better without a screen protector.

 

Will the stylus scratch my device screen?

No. Our styluses are designed to prevent scratches. However, if your device's screen is particularly dirty then specks of dust, grim or dirt can get in between the stylus tip or disc and your device's screen which could possibly create a scratch.

 

Will the stylus tip or disc wear out?

All Stylus tips and discs will eventually wear out. The speed at which this will happens depends on many factors, such as, the amount of pressure you apply while using the stylus, the angle you use your stylus and of course how many swipes you have made over the life of the stylus.
We do offer several different models of styluses with replaceable tips or discs.

 

Will my stylus require batteries?

 

Typically, no. Only one of our styli requires batteries (the Sputnik, which features a laser pointer and reading light). All others are ready to use right out of the package.


Will my stylus require special software?

Typically, no. Think of our styli like a surrogate fingertip. If you currently use your fingertip to interact with your device then all of our styli will work for you right out of the package.


Which stylus apps do you recommend?

Although not required, many customers find the following apps helpful when performing tasks that require a bit more precision than tapping and scrolling actions. These apps can improve device interaction when a stylus is in use.

For note taking try: Ghostwriter
(features include a wrist guard and zoom-in writing area for greater precision).

For drawing/sketching try: Sketchbook Pro or Penultimate
(from the makers of AutoCAD, the #1 software for designers & architects).


What is your return policy?

We pride ourselves on excellent customer service and want you to be happy with your purchase.

If you are unsatisfied with your order please contact us within 14 days to receive an RMA# and our return shipping address . *(We cannot process a refund without an RMA#)

If you would like to exchange your order for a different Stylus please contact us within 30 days for detailed instructions and procedures.

Our customer support department is available to assist you
Monday–Friday 9:30am - 5pm PST
(310) 341-7680
Support@StylusShop.com

When can I expect to receive my order?

Orders placed before 2pm (PST) Monday–Friday are shipped the same day from our warehouse in Southern California. Shipping times depend on your location however most customers within the U.S. can expect to receive their stylus within 1-3 business days.

 

I paid for Priority / Expedition shipping, when can I expect to receive my order?

Orders placed with Priority or Overnight shipping before 2pm (PST) Monday–Friday are shipped the same day from our warehouse in Southern California. If your Priority or Expedited shipping order was placed after 2pm (PST) on Friday then it will ship out first thing Monday Morning...we do not ship out Priority or Expedited orders on Saturdays or Sundays.

 

What happens if my order doesn’t arrive within the shipping time stated above?

If your order has not arrived after 10 days from receiving your shipping notification, please contact us (20 days for international orders)

 

What happens if my stylus breaks or is damaged?

If your stylus stops working due to a manufacturing defect within a reasonable time after receiving it, Stylus Shop will repair or replace it (at our discretion) free of charge provided the faulty unit is shipped back to us (Via a traceable method) at your cost. Stylus Shop will not replace units that have been damaged due to user fault or error. Stylus Shop maintains the final decision on if a replacement is issued or not.